Visitor help

Накаток.kz covers indoor, outdoor and seasonal ice rinks in Kazakhstan. Places in Russia and Belarus have their own sites. The Kazakhstan edition has separate accounts and dashboards. Registration requires confirmation that you do not hold Russian Federation citizenship.

A rink’s website helps when you already know where to go. Накаток.kz answers a different question: “Where can I skate today?” It helps you compare places, not replace their websites or social channels.

Накаток.kz covers indoor, outdoor and seasonal ice rinks in Kazakhstan. Places in Russia and Belarus have their own sites. The Kazakhstan edition has separate accounts and dashboards. Registration requires confirmation that you do not hold Russian Federation citizenship.

No. The open directory, map, published venue pages and schedules are free to browse without an account. Venue subscriptions are not on sale. If the site is still displaying its launch page, the directory has not opened here yet.

Choose an area or city on the map, compare places and open a venue page to check its sessions. Allowing location access can help centre your search nearby.

No. You can search manually. Location access helps select a search area. It does not publish your position to other visitors.

The colour shows who maintains the listing and how recently the schedule was updated:

• Green: This listing is maintained by the venue representatives. The schedule was recently updated.
• Orange: This listing is maintained by the venue representatives. Before travelling, confirm the schedule with the venue.
• Sky blue: This listing is maintained by the website administrators. The schedule was recently updated.
• Grey: This listing is maintained by the website administrators. Before travelling, confirm the schedule with the venue.

Grey or orange does not mean a rink is poor or closed. Read the accompanying labels as well as the colour.

A team with verified management authority has activated the Official plan or higher, free of charge during launch or paid after sales begin.

This is not government accreditation, a quality rating or a guarantee that schedules never change.

Use the filters available in the directory. Official participation and schedule freshness are separate: a non-participating rink may still have a fresh schedule. Details such as skate rental help when that information has been collected.

Not necessarily. Its accuracy depends on the available coordinates. Check the address, entrance and directions with the venue before travelling. Report a misplaced marker rather than assuming it identifies the door.

Open the venue page or its dedicated schedule page. You can view a week and move to neighbouring weeks. Sessions appear after the schedule is prepared, checked and published.

Sessions use the venue’s local time, not your device’s time zone. Take this into account when planning a trip across time zones.

Check its confirmation date and freshness label. A normal confirmation lasts seven days. Afterwards the schedule may remain visible without the recent check label. Even a fresh check cannot rule out last-minute changes.

It can still be useful. We distinguish recently checked information from details that need checking instead of making the entire schedule disappear after a week.

Check the rink’s official website, social channels or contact details. If you find a current source, send its link for review. A missing schedule does not mean the rink is closed.

Published schedules include reviewed replacements and cancellations. A change may not have reached the service yet, so confirm important details with the rink and send us the source if you find an error.

Not currently. Ask the venue how to buy tickets, or follow its official ticket link if provided. A listed session is not a reservation or a promise that tickets are still available.

No. Prices and conditions can change. Confirm admission, skate rental, sharpening, concessions and other charges with the rink if they matter to your visit.

Check the session date, local time, confirmation date, cancellations, season, admission price, rental, age restrictions, ticket arrangements and entrance. Holiday or competition schedules can differ. Накаток.kz helps you choose but cannot guarantee that every detail remains unchanged.

Yes. The directory is for indoor arenas and seasonal outdoor places alike. A listing does not mean the rink is open today.

Check the season, published dates and the venue’s own announcements. A listing may stay online between seasons. Having no upcoming sessions does not by itself mean the venue has permanently closed.

People still find old links, names and addresses. A page explaining a closure is often more useful than a missing page. A temporary break and a permanent closure are different situations.

Select “Report inaccurate information” beside the service or session on the venue page. Tell us when you noticed the problem, what was listed and what you found instead. You can attach evidence. Members of the website administration review the complaint, not venue representatives. Your personal details are not shared with them.

No. We check the circumstances first. An established inaccuracy is corrected specifically: we withdraw the service or incorrect time, without hiding an otherwise accurate venue page. Official participation and a recently updated schedule do not guarantee every service or rule out changes. Confirm important conditions directly with the venue before travelling.

Official venue websites and announcements, other public sources, verified teams and visitor submissions. A submission does not become a published fact without review.

Use the information form. Identify the venue, describe the change and add a source link if you have one.

You can submit a schedule as text or attach up to five files totalling no more than 50 MiB. Accepted formats are images, PDF, Word (DOC/DOCX), ODT, Excel (XLS/XLSX), CSV, TXT and saved web pages (HTM/HTML). TXT, HTM and HTML files must use UTF-8 encoding. Scripts in saved pages are not run, and external images or other files are not downloaded. If the schedule is shown as an image, attach that image separately.

Messages about a venue are reviewed by its verified representatives first. If it has no verified representatives, or you are suggesting a new venue, the site administrators review the message. Messages and attachments do not automatically change published information.

If your message concerns the venue representatives or needs independent review, select that option in the form. It will go to the site administrators rather than the venue representatives. You can also use the contact page. If you are reporting published content, include a link to its page.

Send both links for review. Different ice surfaces in one complex or places with similar names are not always duplicates.

Names and page addresses are managed separately to protect existing links. When an address change is approved, the old address redirects to the new one.

Send corrections to schedules, addresses, prices, openings or closures. Even one well-sourced update can save someone a wasted journey.

With a verified email, you can write reviews and manage them in “My reviews”. Representatives also need an account to request management of a venue, invite colleagues and update venue information and schedules. If you represent a venue, start with For venues.

Registration includes a separate confirmation that you are not a citizen of the Russian Federation and understand that this edition is not intended for Russian citizens. Read the Terms for account eligibility. This declaration is separate from optional analytics consent.

Check your address and spam folder. Use resend once the displayed waiting time has passed. If it still does not arrive, contact support.

Write to bukinapps@yandex.ru from your account email and describe your request. See the Privacy Policy for processing arrangements and rights. Do not send passwords or confirmation codes.

Yes. Where enabled, Google Analytics loads only after your choice to allow analytics. You can change that choice through cookie settings. Essential sign-in and security mechanisms are separate from optional measurement. Naming a provider here does not mean it is already enabled on every page.

Viewing a page does not give a venue your email, IP address or travel history. Planned statistics describe aggregate interest, not a list of individual visitors.

Накаток.kz covers indoor, outdoor and seasonal ice rinks in Kazakhstan. Places in Russia and Belarus have their own sites. The Kazakhstan edition has separate accounts and dashboards. Registration requires confirmation that you do not hold Russian Federation citizenship.

Choose “Conditions” beside a service on the venue page. If a description is available, you will see the details, source and update date. Conditions past their end date are not shown as current. Check anything important to your trip with the venue. If there is no translation, the description appears in the language in which it was added.

Choose “Share your experience” on the venue page, beside a service or a skating session. Sign in with a verified email, enter the date and describe your experience. You can write without stars or rate the services you used. The date and session you select do not verify attendance. Do not include abuse, advertising or other people's personal information.

We first check your main review and service comments. We correct errors and inappropriate wording while preserving what you mean. You can compare your original text with the suggested version and read why it was changed. If a text cannot be accepted, its reason is shown beside it. You can still submit the other texts separately.

Confirm the texts and ratings you want to submit for review. Only reviews approved by the site administrators will appear on the website. After submitting, you will see a confirmation on the page. You do not need to send the review again. The decision will appear in your account notifications and arrive by email. Editing a published review follows the same steps.

Sign in and select the heart on the venue page. The venue will appear in your favorites. News from its representatives will appear in your account notifications. You can turn off news for each venue separately or remove the venue from your favorites.

If a review is written in another language, select “Translate”. The original text will remain available.

The venue and each service have separate ratings. Only one rating from you counts towards each average. Further reviews do not add extra votes, and a new review without stars does not remove your previous rating.

In “My reviews”, you can edit your text, remove your stars from the rating or hide your review from the website. Once you remove a rating, editing the text or restoring the review does not bring that rating back.

A review describes your visit. If a service, time or another venue detail on the website is incorrect, choose “Report incorrect information”. You can also find this link beside your own review. For abuse or personal information in a review or reply, choose “Report a violation”.

Representatives can reply but cannot remove criticism. A low rating alone does not block a venue. Paying for a plan cannot improve its rating or hide negative reviews.

Choose “Create a meetup” on a skating session or venue page. You can choose a scheduled event or set your own date and time. You need an account to create a meetup. Find your meetups and requests under “My meetups” in your personal account, on the “Participant” and “Organizer” tabs. Open the meetups section.

Anyone can view an open meetup. For a private meetup, the organizer sends friends an invitation link. After signing in, the recipient selects “Request access” and waits for approval. Meetup details stay hidden until approval. The organizer can replace the link, decline a request or remove a participant’s access.

These responses tell others about your plans. They do not buy a ticket or book the ice. You can change your response before the meetup starts. “Not going” does not remove access. You also need to choose a response after your request is approved: the organizer does not decide whether you will attend.

When a meetup is created for a scheduled event, its organizer and approved participants receive a message in the notification bell after a cancellation or time change is published. A warning appears on the meetup page. Your chosen attendance response is kept. Check the schedule with the venue before travelling. Cancelling a personal meetup does not cancel the skating session or request a ticket refund.

No. Personal meetups are free, whatever plan the venue uses. The venue itself needs the Promotion or Flagship plan to publish training, matches and other additional events.

A planned way to show that you intend to attend a particular session. It will not buy a ticket or reserve a place, and must not automatically disclose everyone’s personal details to venue teams.

You can already change the language through the website menu. The languages available depend on the edition you use. We will continue to improve personal settings. Changing the language of a venue page changes its text, not the venue.

No. Future payment must not secretly buy organic ranking, ratings or guaranteed attendance. Marker colour follows participation and schedule freshness rules. Any advertising must be clearly identified.